Refunds and Exchange Policy
We’ve extended our returns policy for Christmas 2023. Orders placed from 14 November – 24 December 2023 can be returned up until 31 January 2024.
Items must be returned in their original packaging and unworn. A valid receipt/proof of order must be included in order for an exchange or refund to be authorised.
Thank you for purchasing from us and supporting an independent business. If for any reason you are not happy with your unworn purchase you may return it to us in its original packaging along with a copy of the invoice within 28 days for a full refund (postage fees will not be refunded).
PLEASE FOLLOW THE STEPS BELOW SHOULD YOU NEED TO RETURN YOUR ORDER:
Please DO NOT use packing tape or attach return labels on the shoe boxes, use wrapping paper or you can re-use our bag if it helps!. We can not resell the shoes if the box has been damaged removing tape or labels.
Returned items can take up to 7 working days to process and refund.
Returns postage will be refunded in the rare case of a wrongly sent or faulty item. (We try our best to minimise mistakes but any error will be rectified at no cost to the customer)
Worn items cannot be returned unless clearly faulty. Please contact our customer services department first (details below) with details of the fault BEFORE sending them back to us. Items damaged by the customer will not be refunded.
You may use Royal Mail or any courier service of your choice to return your items but we suggest you use a trackable service as we cannot be held responsible for items going missing in transit.
If returning items from outside of the UK please make sure you fill in the Customs form/Waybill correctly making sure you tick the box marked "Returned Goods". Failing to do so will incur Customs duty and VAT fees which will not be paid by us and subsequently the parcel will be returned to sender.
Should you wish to exchange your purchase for another size, colour or style, we would suggest purchasing again through the website whilst sending the unwanted item back for a refund. This way you can be sure to secure the correct pair you require as sometimes items required can be sold out by the time we receive your return for exchange.
EZONE COMMERCIAL LTD
c/o Safe Store, Unit 1350SH
Britannic House, Stirling Way
Tel: 0207 284 3332
Payments to us via Paypal: email@example.com